Terms and conditions

These conditions of carriage apply only to regular transport. They do not apply to special transport or rail transport, where conditions are set individually.

General terms and conditions

  1. Scope of validity
  2. Conclusion of contract 
  3. Travel document, its payment and details
  4. Cancellation and change of tickets 
  5. Cancellation of an individual transport
  6. Exclusion from transport
  7. Carrier's rights and obligations
  8. Passenger's rights and obligations
  9. Schedules
  10. Additional services
  11. Complaints
  12. Transport of passengers, luggage and animals

 

  1. Scope of validity
    1. These Contract Conditions of Carriage (hereinafter referred to as the "Conditions of Carriage") have been issued in accordance with Decree No. 175/2000 Coll. of the Ministry of Transport and Communications of the Czech Republic on the Transport Regulations for Public Road Passenger Transport and approved by the Directors of Gepard Express, SE.
    2. These Conditions of Carriage apply to the carriage of passengers on Gepard Express, SE's network of bus lines by means of vehicles designed for the carriage of passengers.
    3. These Conditions of Carriage are valid since 1.10.2019.
    4. The Conditions of Carriage are available on the Internet and can be found on each of the company's vehicles.
  2. Conclusion of contract
    1. A contract of carriage is concluded when the passenger exercises his/her right to carriage under the travel document by boarding the company's means of transport.
    2. The conclusion of a contract of carriage creates a legal relationship between the company and the passenger, the content of which is the company's obligation to transport the passenger from the boarding station to the destination station in a proper and timely manner in accordance with the applicable timetable and the passenger's obligation to comply with the conditions of carriage.
    3. The contract of carriage is fulfilled by the proper performance of the carriage within the agreed scope according to the concluded contract of carriage. The performance of the contract of carriage shall also be deemed to be fulfilment of the contract of carriage to an extent other than that agreed if the passenger has been lawfully excluded from the carriage by the driver or by a person who presents the carrier's licence with the authority to give instructions and orders to passengers (hereinafter referred to as the 'authorised person').
  3. Travel document, its payment and details
    1. For the purposes of checking that the contract of carriage has been duly concluded, the passenger shall present a valid travel document (hereinafter referred to as 'ticket') for the duration of the contract.
    2. The Company shall not replace or reimburse destroyed, lost or stolen tickets. If the passenger does not present a valid ticket or provide the reservation number of the ticket, he/she is obliged to purchase a new ticket.
    3. The ticket for a single journey includes:
      • the company's business name
      • the name and surname of the passenger
      • the boarding and destination station, departure and arrival times
      • the amount of the fare
      • indication of validity
      • information enabling the validity and correctness of its use to be checked
    4. A ticket becomes invalid if:
      • the information on the ticket does not correspond to reality or has been unduly altered
      • the prescribed particulars are not completed
      • it is defaced in such a way that the information necessary for checking its validity is not visible
      • it is used by a person other than the person who issued it
      • it has expired
      • the passenger interrupts the journey
    5. The ticket can be purchased online via the carrier's website www.gepard.com
    6. In exceptional cases, the ticket can be purchased from the driver, provided there is space on the vehicle. The driver has the right to refuse to issue a ticket if the vehicle is fully occupied. The carrier does not recommend relying on this option.
    7. In the case of incorrect or non-existent information being entered during the online booking process, the carrier has the right to cancel the booking before the expiry of the booking period without any compensation.
    8. Travel documents are checked by an authorised person of the company.
    9. The ticket is issued for a specific date, time and route.
    10. Za nevyužitou nebo částečně využitou jízdenku se jízdné nevrací.
    11. Cestující platí za jízdenku pro jednotlivou jízdu podle tarifu.
    12. In the case of non-cash payment, the fare shall be deemed to be paid when the appropriate amount is credited to the designated bank account of the carrier.
    13. The accepted currency of payment is the Czech koruna (CZK).
  4. Cancellation and change of ticket
    1. The ticket can be cancelled at https://www.gepard.com/order/cancel-request. Here, fill in the e-mail address to which the order is registered and the order code. You will then receive an e-mail with a link to confirm the cancellation. After successful cancellation, the value of the order will be credited to your email as a credit with which you can pay for further orders. The credit has unlimited validity.
    2. If you know that you will definitely not use our services in the future, please email us at   info@gepard.com and we will send the money back to the card from which the payment was made. A copy of the cancelled ticket must be attached to the email as an attachment.
    3. The cancellation fee is calculated as a percentage of the original ticket price. The amount of the cancellation fee is:
      • 0% of the fare if the ticket is cancelledmore than 24 hours before departure.
      • 100% cof the fare if the ticket is cancelledless than 24 hours before departure
    4. Change of personal data (name, surname) of the passenger is possible at any time before the departure of the connection free of charge. Write to us at  info@gepard.com and we will make the change. The ticket for which you want to make the change must be attached to the email as an attachment.
    5. The time and route change is possible free of charge 24 hours before departure. Please cancel your ticket (see cancellation procedure) and you can use the credit to book a new ticket.
  5. Cancellation of an individual transport
    1. Cancellation can be made by emailing  info@gepard.com.  A copy of the cancelled ticket must be attached to the email as an attachment. If you wish to cancel your journey in less than 48 hours, please call our hotline +420 737 000 906 immediately.
    2. The cancellation fee is calculated as a percentage of the original price of the individual journey. The amount of the cancellation fee is:
      • 0% of the price of the individual connection if cancelled more than 48 hours before departure.
      • 25% of the price of the individual connection in the event of cancellation 24 to 48 hours before departure
      • 50 % of the price of an individual connection if cancelled between 12 and 24 hours before departure
      • 100% of the price for cancellation of an individual connection less than 12 hours before departure
  6. Exclusion from carriage
    1. A passenger may be excluded from carriage if:
      • arrives for boarding under the influence of alcohol or drugs
      • smokes on the vehicle, consumes alcohol excessively or is under the influence of intoxicants
      • behaves noisily, plays loud music, annoys other passengers by other inappropriate behaviour, smells, etc.
      • damages or pollutes the vehicle or other passengers
      • does not comply with the conditions of carriage, instructions or orders of an authorised person of the company
    2. A passenger who has been excluded from carriage is not entitled to a refund of the fare.
    3. If damage is caused by the exclusion of a passenger from carriage, the Company will recover such damage from the passenger.
  7. Rights and obligations of the carrier
    1. By concluding the contract of carriage, the carrier undertakes to transport the passenger from the station of embarkation to the station of destination indicated on the ticket in a proper and timely manner.
    2. The contract of carriage shall be deemed to have been fulfilled by the proper performance of the carriage within the agreed scope in accordance with the concluded contract of carriage. The performance of the contract of carriage shall also be deemed to be fulfilled if the passenger is rightfully excluded from the carriage.
    3. If the delay is caused by the carrier, the passenger is entitled to compensation for the fare. On the other hand, the passenger is not entitled to compensation if he/she was not transported on time for a reason not caused by the carrier, e.g. irregularities in traffic management, etc.
    4. The carrier reserves the right to change the vehicle.
    5. The carrier reserves the right not to accept persons under the influence of intoxicating substances.
    6. The carrier shall have the right to cancel the service or any part thereof as a result of an unavoidable event which it could not have prevented even if it had made all reasonable efforts to do so.
  8. Rights and obligations of the passenger
    1. By concluding the contract of carriage, the passenger undertakes to comply with the timetable of carriage, these Conditions of Carriage and to pay the price for carriage (hereinafter referred to as "fare").
    2. By purchasing a ticket, the passenger agrees to the Contractual Conditions of Carriage and grants the carrier consent to the processing of personal data.
    3. The passenger shall present a valid travel document for inspection purposes during the performance of the transport contract. If the passenger does not have a valid travel document, the carrier is obliged not to accept the passenger for carriage and the passenger is not entitled to a refund of the fare.
    4. The passenger shall be obliged to check upon receipt of the ticket whether it has been issued to his/her satisfaction.
    5. The passenger is personally responsible for complying with the passport and customs regulations of the countries that apply to him and his luggage. In the event that the passenger is not allowed to continue his/her journey by customs or police authorities, he/she is not entitled to a refund or other compensation.
    6. If the passenger fails to board or misses the departure, he/she will lose the right to a refund. The carrier recommends to arrive at the place of departure at least 15 minutes before the departure of the service.
    7. The passenger is entitled to a refund of the fare in the event of failure to carry out the carriage for reasons attributable to the carrier.
    8. The passenger is not entitled to compensation if he/she is not transported on time.
  9. Timetables
    1. Arrivals and departures are always indicated in local time in timetables and on tickets.
    2. Changes to approved and published departure times, dates and routes for serious reasons are subject to change.
  10. Additional services
    • Departure guarantee
    • We travel from Brno directly to Vienna Airport without going into the city centre. Significant delays are therefore an emergency on our routes. If you still want to be sure, you can pay extra for the additional service Departure Guarantee. In the event of a delay to our service, we will reimburse you for the cost of the forfeited ticket. If you rebook your ticket, we will pay the difference in price between the new ticket and the original ticket.
    • How to order the service
    • You can purchase the Departure Guarantee service when you book your ticket.
      Terms and conditions
      In order to use the service, you must maintain a minimum time delay between your arrival at the airport as per the Gepard Express timetable and the departure of your flight as shown on your ticket. Should the time reserve be less, the guarantee cannot be applied.

    • Minimum time reserve
      2,5 hours for flights to Schengen area countries
      3,5 hours for flights outside the Schengen area

      Confirmation that you missed your flight
      Request a missed departure confirmation from the airline, which must be stamped and signed. Please provide this confirmation to us within 30 days of the missed departure.
    •  
    • Guarantee of departure after arrival
    • Has your flight been delayed and you are in danger of missing your booked Gepard Express connection from the airport? Prevent this with our Departure Guarantee on Arrival service, which gives you a free guaranteed seat on the next flight (ours or a competitor's). If there's no room or it doesn't run within four hours of your call, we'll send a special connection for you.
    • How to order the service
      You can purchase the Departure Guarantee on Arrival service when you book your ticket.

      Terms of service
      In order to use the service, you must meet the minimum time between the arrival of the aircraft and the departure of the Gepard Express service as per the timetable. Your aircraft must also be at least 45 minutes late on arrival.

      Minimum time reserve
      1 hour for flights from Schengen area countries
      1,5 hours for flights from non-Schengen countries        

      Confirmation of delay
      Please request a delay confirmation from the airline, which must be stamped and signed. Please provide this confirmation to us within 30 days of the missed departure. You must also call +420 737 000 906 as soon as possible after your arrival to arrange a seat on an alternative flight.
  11. Complaints
    1. Claims must be made within 3 months of the end of the journey and must be accompanied by the ticket.
    2. Claims from passenger and baggage transport are made:
      • in writing to the address of the company's registered office:: Gepard Express, SE, Jezuitská 6/1, Brno, 602 00
      • by e-mail: info@gepard.com
  12. Transport of passengers, luggage and animals
    1. The passenger is obliged to wear a seat belt during the journey and to follow the safety instructions of the carrier's employees throughout the journey.
    2. Each passenger is entitled to 1 seat only. In case he/she purchases two or more seats, he/she is entitled to the corresponding number of seats.
    3. Persons under the age of 16 are only carried on international flights when accompanied by an adult.
    4. Children under 12 years of age (150 cm, 36 kg) must be accompanied by a suitable child restraint (child seat or cushion). A child restraint is neither a standard nor a compulsory part of the vehicle equipment. The driver has the right not to accept a child under 12 years of age for carriage unless a car seat or cushion is available. You can reserve a car seat for your child when you book your ticket. This is a car seat for a child over the age of 1 year (from 9 kg). If you are travelling with a child under 1 year (less than 9kg), please contact us by email info@gepard.com or by phone on our hotline +420530000053. 
    5. Children up to and including 12 years of age must not travel on the bus in the seats behind the driver, i.e. seats 1, 2, 3 and 4, in the seats behind the rear entrance and in the middle seat in the last row. In a minibus (max. 8 passengers), passengers must not travel on the seats next to the driver, i.e. on seats 1 and 2.
    6. The carrier does not provide assistance services for passengers with reduced mobility.
    7. The luggage or its contents must not contain objects which by their nature may cause damage to the vehicle, injury to the health or life of persons or their property, or bulky items.
    8. In particular, the luggage or its contents must not include:
      • a loaded weapon
      • an explosive, poisonous, radioactive, corrosive or volatile object
      • an item capable of causing infection
      • an item weighing more than 32 kg
    9. The maximum dimensions allowed are 20x30x40 cm for hand luggage and 75x50x30 for checked-in luggage.
    10. The luggage must be placed in the car in such a way that the safety of passengers is not endangered.
    11. The carrier does not recommend leaving fragile or valuable items in checked baggage. The carrier is not responsible or liable for loss or damage to such items.
    12. Skis, snowboards and strollers are carried only if there is no risk of damage to other luggage and are accepted for carriage only if the luggage compartment is free. Skis and snowboards must be packed in transport bags. Strollers must be folded.
    13. The carrier is not responsible for luggage placed in the passenger compartment.
    14. Carriage of unaccompanied luggage is not possible.
    15. Passengers may take small pets and other small animals on board the vehicle, provided that they are enclosed in a cage, basket or other suitable container with an impermeable bottom for the duration of the journey. The animal may only be transported under the supervision of the passenger.  If you are taking your pet with you on the journey, please inform us by email: info@gepard.com or write it in the note when booking your ticket. If it is a small pet that will be sitting on your lap for the entire journey, you only need to purchase one ticket. If it is a larger pet, you must purchase a ticket for it and it must sit under the purchased seat for the entire ride.
    16. Guide and assistance dogs with appropriate documents, accompanying a person with a ZTP/P card or a trainer can be carried in the vehicle. The passenger must ensure that the animal does not pollute or damage the vehicle or other passengers.
    17. Guide and assistance dogs are transported at the price of the children's fare, so they must have an assigned seat ticket.
    18. If the vehicle stops for operational reasons outside a station or at a station that does not stop according to the timetable, the passenger may only get off with the consent of the driver or other authorised person of the carrier.
    19. If the vehicle stops for operational reasons outside a station or at a station that does not stop according to the timetable, the passenger may only get off with the consent of the driver or other authorised person of the carrier.